Shipping Methods

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After payment confirmation, the order will be shipped within 2 working days (excluding weekends, national and local holidays in Portugal). Please note that if an order is placed on a Friday, it will probably only be shipped on the following Monday.

Delivery is made from Monday to Friday, with the exception of local or national holidays, at the delivery address indicated on the order form, by the company CTT, with tracking possible.

If there is a problem regarding the order (delayed shipment, incorrect delivery address, products out of stock, etc.), we will contact you via email. Carolta Beauty Store is not responsible for inaccuracies in the delivery address.


PRICES AND SHIPPING TIMES

For orders over €35, delivery in mainland Portugal is free and takes place up to 2 working days after dispatch.

- Orders sent to mainland Portugal with a value of less than €35 have a fixed shipping cost of €3.90.
- Orders sent to Madeira/Azores worth less than €55 have a fixed shipping cost of €5.00 (max. 2kg).
- Orders sent to Spain (except Canary Islands, Ceuta, Melila and Gibraltar) of less than €65 have a fixed shipping cost of €6.50.

- Orders sent to Europe with a value of less than €125 have a shipping cost depending on the weight of the order (max. 2kg):
          » up to 500g : €8.00
          » between 500g and 1kg: €11.20

          » between 1kg and 2kg: €16.75

Delivery times:
- For Mainland Portugal - Up to 2 business days after shipping.
- For Madeira - Up to 5 working days after shipping.
- To Azores - Up to 5 working days after shipping.
- To Spain (except Canary Islands, Ceuta, Melila and Gibraltar) - Up to 2 working days after dispatch.

- For Europe - Up to 5 business days after shipping.

Delivery times are estimated and are only considered valid when there are no physical or structural delays and do not include customs clearance time for shipments abroad, if necessary. Carolta Beauty Store is not responsible for delays in deliveries. However, we will do our best to ensure that your products are delivered as quickly as possible.